KeepUp Support
Updated
Contact us
Write to support@keepupkorean.com in Russian, English or Korean. We usually reply within 3 business days.
To help us help you faster, include:
- your account's email address, or that you study as a guest;
- your phone (iPhone or Android);
- what happened and where: lesson, step, screen; a screenshot helps a lot.
You can also report a problem in a lesson right in the app: "Settings" → "Report a problem".
Subscription
Payments, cancellation and refunds are handled by the store where you subscribed:
- App Store: manage subscriptions, refunds — reportaproblem.apple.com.
- Google Play: manage subscriptions, refunds — Google Play Help.
Deleting your account or the app does not cancel your subscription. Details are in the Terms of Use.
Common questions
- I forgot my password. On the sign-in screen, tap "Forgot password?": you will get a code by email, and then you set a new password.
- New phone. On the first screen, tap "I already have an account" and sign in with your email and password. A guest's progress without an account does not move to another phone — create an account in your profile while you still have the old phone.
- Minji isn't replying. Check your internet connection. If the daily AI limit has run out, Minji will reply after midnight Korean time; words and multiple-choice exercises still work.
- The email with the code didn't arrive. Check your "Spam" folder; the email comes from noreply@keepupkorean.com.